Professional Highlights

Susan Marty is another KAV resource with over 20 years of experience in the healthcare industry. She has worked in systems and operational areas, focusing on front office processes. Her background includes management, process design, integration, and many other facets of healthcare.

Relevant Experience

Consultant, KAV Consulting2017 - Present

SLUCare/Practice Management Operations

Integration ArchitectDec '12 - Jun '17

  • Manager for Revenue Cycle Applications performing strategic, operational, and tactical duties
  • Led integrated applications support for Practice Management Operations, Health Informatics Management Systems and SLUCare Physician Group departments
  • Directly responsible for various information system related projects, upgrades, and developments; ensures integration between the electronic health record and the practice management systems to protect and optimize the revenue cycle
  • Led development of system and interface requirements; provide advanced end user support. Principle responsibilities include:
    • Led the TES ETM install. Notable efficiencies in productivity and physician education were gained by leveraging the complete outcomes to establish standard coder productivity expectations while providing an education tool based on recoding claims reasons based upon compliant coding rules
    • Led the redesign of Mid-Level provider workflow to efficiently optimize workflow
    • Led implementation of ICD-10 mandate for SLUCare Physician Group systems including ancillary systems integration validation without revenue stream impact
    • Fully integrated GE/IDX Scheduling, Registration and Charge with Epic Clinical

Senior Applications Analyst, Information SystemsOct '99 - Dec '12

  • Provided application support to Practice Management Operations and University Medical Group departments by monitoring various information systems projects, including installation, upgrades and development
  • Led full project life cycle and support activities to process change, implement system enhancement and optimize systems to support GE systems used for Practice Management
  • Led GE Anesthesia implementation
  • Developed TES logic based on payor requirements and rejections to reduce denials and improve accounts receivable

SLUCare/Department of Orthopedic Surgery

Operations ManagerJan '96 - Aug '99

  • Effectively managed all ambulatory physician and patient scheduling for Orthopedic Surgery
  • Directed clinical workflow, communicated with physicians, staff and ancillary departments to ensure satisfaction of over 42,000 patient encounters a year

Senior Patient Care CoordinatorMay '91 - Jan '96

  • Coordinated over 5000 patient appointments a month, verifying all medical records, x-rays, and lab work was obtained. Provided leadership to other patient coordinators
  • Triaged patient and physician calls for urgency
  • Experienced with coding for physician billing
  • High level of contact with private, commercial and workmen comp companies

SLUCare/Department of Medical Records

Health Information ManagementDec '89 - May '91

  • Responsible for filing and preparing medical records for appointments and depositions. Searched data banks for patient information, answered calls, registered and updated patient's medical files

Vendor / Application Experience

GE Healthcare

  • Billing and Accounts Receivable (BAR)
  • Paperless Collections Systems (PCS)
  • Enterprise Task Manager (ETM) Builder (DBMS)
  • Ambulatory Visit Manager (AVM)
  • Scheduling (SCHED)
  • Anesthesia Module
  • Web Framework

EPIC Systems

  • EpicCare Ambulatory 2015
  • Epic Resolute Hospital Billing
  • Charge Router
  • Epic Resolute Professional Billing

Experian Claims Scrubber


  • AAPC, Certified Professional Coder (CPC)
  • Southern Illinois University at Edwardsville