Professional Highlights

Michael Boyd has over 12 years of experience working in the Healthcare Industry, specializing in ETM in the last three years. A diverse background in analyzing, problem solving, project management and leadership ensures that projects are completed on time and with in budget.

Relevant Experience

KAV Consulting1/13 - Present


Schumacher Group3/07 - 12/12

Application System/Support Analyst

  • Developed in ETM, reports to identify lost, hidden, or underworked tasks.
  • Maintained or redesigned various workflows in ETM.
  • Implemented the ETM Underpayments workflow.
  • Designed and implemented in ETM, a Call Center Workflow that allowed Call Center staff to look up patient information and work with other departments.
  • Designed and implemented a Pre Collection Workflow which identified at risk accounts and provided a follow up process with these accounts.
  • Participated in the creation and support of custom ETM workflows.

Call Center Supervisor

  • Designed and was part of the implementation team for the external support customer website.
  • Hired, trained, assessed, disciplined and terminated employees.
  • Designed and implemented in Access, a database to track inventory that was not available in other systems.
  • Designed and implemented in SharePoint, an internal knowledge base and department website.

Owner, Rainbow International - McKinney7/04 - 3/07

  • Started up a company specializing in emergency restoration and cleaning.

McAfee - Plano Texas3/96 - 6/04

Project Manager

  • Managed the corporate call tracking system, including new designs and upgrades.
  • Ran projects on several vendor selections for possible new software tools.
  • Participated in the design and implementation of the internal Crystal reports site.
  • Assisted in the design and implementation of the external corporate support portal.

Supervisor/Manager/Sr. Manager

  • Managed software support teams dedicated to the premier North American customers.
  • Conceived and managed development of an computer laboratory that duplicated customer environments.
  • Hired, trained, assessed, disciplined and terminated employees.
  • Designed and implemented a escalated issues database in MS Access.
  • Designed production reports in Crystal Reports.

Systems Support Specialist/Product Lead

  • Performed technical support on various operating systems.
  • Handled escalated product calls.
  • Created reports pertaining to customer account activities.


PMP Project Management, Southern Methodist University/Boston University2004

Computer System Dgree, Computer Learning Center1996

Vendor / Application Experience

GE Centricity

  • Billing and Accounts Receivable (BAR)
  • Paperless Collections System (PCS)
  • Database Management System (DBMS)
  • Security Plus
  • Reporter/Cognos
  • Enterprise Task Manager (ETM)