Professional Highlights

Melyssa Johnson has worked for many years with the GE Healthcare/IDX applications providing application and technical support.


Relevant Experience

Meridian Medical Management, Wilbraham, MAApr '12 – Jun '15

Applications Programmer

  • Provide functional and technical support to internal and external customers using GE Flowcast (IDX) and Meridian Medical Management (M3) databases.
  • Worked with IT staff to integrate business needs into GE Flowcast applications.
  • Worked with internal staff to transition to the web (PCS to ETM).
  • Act as a liaison with third party off shore vendors who were providing billing services to M3.
  • Audit third party vendor use of EDM application.
  • Train third party vendor users on security user setup, EDM process, GE Flowcast dictionary maintenance.
  • Create documentation for use by third party vendors.
  • Create and maintain user security profiles as well as set up new users and modify existing access.
  • Create and maintain DBMS tables and columns for GE Flowcast applications.
  • Maintain and modify customer interfaces as needed.
  • Support IDX Billing and Accounts Receivables (BAR), Scheduling, EFG, Claims, and BI.

Adecco/GE Healthcare, Wilbraham, MANov '11 – Apr '12

Strategic Sourcing Systems Security Access Consultant

  • Front line contact to triage customer related IDX issues.
  • Responsibilities include monitor and follow up on emails, telephone calls and service requests.
  • Provide security access support including user access, activate and deactivate existing user accounts.
  • Provide manager report updates on email, telephone, and service request completed and outstanding.
  • Build and maintain professional relationships with customers.

IDX Systems Corporation/GE Healthcare, Boston MAOct '88 – Oct '01

Manager of Northeast Region Technical Resources

  • Provided both functional and technical customer support to Northeast Region Customers.
  • Responsible for hiring and providing supplemental training to all technical resources in the Northeast Region Customer Support in the Billing and Accounts Receivables application.
  • Responsible for ongoing skill development of current employees by helping to define long term career goals and help to meet those goals.
  • Provide feedback on employee performance through yearly reviews.
  • Monitor workload of employees on a daily basis and make adjustments as necessary.

Software Engineer

  • Resolve day to day production issues as well as work on special projects.
  • Knowledge of debugging techniques and strategies.
  • Analyze and troubleshoot software issues at the functional and technical level.
  • Mentor/advise new software engineers and analysts.
  • Develop and maintain relationships with clients, on site visits as needed.
  • Provided internal and external customers with application and technical training/documentation.
  • Obtained extensive knowledge of third party and patient billing for ambulatory care customers.

Software Analyst

  • Created interface solutions for customers through analysis, design and support of new and existing interfaces.
  • Created functional and technical documentation for customers and employees.

Education

Nichols College1988

  • Bachelor of Science/Management Information Systems

Vendor / Application Experience

GE Healthcare

  • Proficient in Intersystems Caché/MUMPS
  • Billing and Accounts Receivable (BAR)
  • Paperless Collections System (PCS)
  • Claim Form Generator
  • Scheduling (SCHED)
  • DBMS - both Report Writer and Screen Builder